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Goods and Services Tax (GST): All prices are inclusive of Australian GST where applicable.
Security deposits and final payments:
Cancellations and refunds : If you cancel or terminate your holiday we will charge a cancellation fee. The price of your holiday is not guaranteed until full payment is received by JTB.
Land only service fee: Service fee of $30 will be charged for land only bookings of one night only accommodation or one day land arrangement.
Product descriptions: Descriptions featured are based on current hotel guide and information provided by hotels and suppliers. Any facilities shown as included are subject to change at any time.
Maps and photographs: Maps are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs show places in the geographic areas, but are not necessarily included in the holiday. Hotel room photographs may not specific to the actual room occupied.
Travel insurance: We strongly recommend that at the time of booking, you purchase a comprehensive travel insurance policy of your choice.
Health and immigration: You should familiarize yourself with any health or visa requirements that may be applicable in the areas you intend visiting. You are responsible for all exit, entry, health and other documents required by laws, regulations, orders, demands or requirements of the countries visited or transited. Each person shall carry a valid passport (with at least six months validity) at all times.
Kindly note that passport and visa requirements are your responsibility. JTB cannot accept responsibility for your failure to ensure that you have correct travel information.
Travel and accommodation: JTB is not itself a carrier, hotelier or car hire operator. The flights, cruises, rail and coach journeys, other travel and hotel accommodation, car hire and any other components included in your holiday are provided by reputable carriers and hoteliers on their own conditions. It is important to note, therefore, that all bookings with JTB are subject to the terms and conditions and limitations of liability imposed by the various service providers involved in your travel booking, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.
Our responsibility: We always do our best to make sure your arrangements are satisfactory and we accept liability for, but only to the extent of, any loss or damage sustained by you as a result of our negligence or that of our employees. The standard of accommodation and other services are based on various factors, which are generally accepted as indicative of a certain class, however, we do not guarantee the standard, class, or fitness for purpose of that accommodation or service.
JTB does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of any service providers in connection with your holiday pursuant to a contract between them and yourselves (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom we have no direct or exclusive control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to war, civil disturbance, fire, floods, acts of God, acts of Government or of any other authorities, accident to our failure of machinery or equipment or industrial action.
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